Terms and Conditions – Platina Jewels
Welcome to Platina Jewels. These terms and conditions apply to all purchases made through our website: www.platinajewels.com . By placing an order, you agree to the following terms, which are intended to ensure a fair and transparent experience for both parties.
Products
Platina Jewels offers high-quality jewelry, primarily made from 925 sterling silver. While we strive to provide accurate product descriptions and images, slight variations in color, tone, or detail may occur due to photography or display settings.
Prices and Payment
All prices on our website are listed in euros (€) and include applicable VAT. We reserve the right to update pricing and product availability at any time. Payments can be made securely via PayPal, credit card (Stripe), or other payment methods offered during checkout.
Shipping
We ship orders from Germany to selected EU countries. Shipping costs and estimated delivery times are shown during checkout. Orders are generally processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking details (if available).
Returns and Right of Withdrawal
As a consumer within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To return an item, please contact us at info@platinajewels.com within the 14-day period. Returned items must be unused, in original condition, and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Due to hygiene regulations, earrings and other sealed items may not be returnable once opened.
Warranty
You are entitled to a 2-year legal warranty on all products in accordance with EU consumer law. If you receive a defective or faulty item, please contact us immediately so we can offer a replacement or refund.
Privacy and Data Protection
Your privacy is important to us. We collect and use your data solely to process your order and provide customer service. We do not share your data with third parties, except those involved in processing your payment or delivering your order. For full details, please refer to our Privacy Policy.
Governing Law
These terms and conditions are governed by German law. Any disputes arising from the use of this website or a purchase will be handled under the jurisdiction of the seller's local court.
For questions or customer support, you can reach us at:
📧 info@platinajewels.com
Thank you for shopping with Platina Jewels.